Overview
We do understand that, in spite of the best care taken and sometimes for reasons beyond our control, on rare occasions, a product may reach you in a damaged or spoiled condition.
In such cases, we will be happy to provide you with a refund of the order value of the product and shipping cost (if any) for the same. We can also send you a replacement product in lieu of the refund, if you so choose.
Please contact our customer support within 24 hours; we may request you to provide us with a photograph of the damaged or spoiled product. You will appreciate that, being fresh food products, returns are not possible and order cancellations are possible only before a product is made ready to ship.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {contact@garhwalsweets.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@garhwalsweets.com} including damage picture and send your item to: {43 Motar Nagar, Kotdwar.UK}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {43 Motar Nagar, Kotdwar.UK}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {contact@garhwalsweets.com} for questions related to refunds and returns.